Helena, assistente virtual
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Meet Helena, our new virtual assistant
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Meet Helena, our new virtual assistant
Helena is our new chatbot powered by Generative Artificial Intelligence (ChatGPT), aiming to revolutionise the customer service experience. Based on Microsoft Azure OpenAI technology, Helena offers an unrivalled level of support to all customers by providing real-time assistance that combines informational and transactional components.
How it works
Helena operates through the logic of open questions, allowing clients to ask questions naturally and get instant answers, without the need to follow a script.
For this, simply start a conversation with Helena and she'll be ready to answer any questions you may have, such as how to track items, customs clearance procedures, subscription to savings certificates, addresses and opening hours of CTT Post Offices, among other issues relating to our services and products.
Helena's advantages
Helena is available 24 hours a day, 7 days a week, 365 days a year. With no restricted hours, she is always ready to respond to customer requests, providing them with a quick and uncomplicated interaction.
Disclaimer
Although Helena represents a dedicated ally for our customers reinforcing our commitment to offering quality service throughout the value chain, it is important to emphasise that this artificial intelligence is in a process of continuous learning. Its ability to react is constantly evolving as it incorporates new knowledge and improves its users' needs.
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Disponível na Huawei App Gallery
Brands
Banco CTT
CTT Express
Information
Privacy Policy
Cookies Policy
Terms of Service
CTT Post Offices and Spots
App CTT
Download now our new version of App CTT and access to all our services
Download in App Store
Download in Google Play
Disponível na Huawei App Gallery
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