Google IT Support Professional Certificate | Coursera For Individuals For Businesses For Universities For Governments Explore Degrees ​ Log In Join for Free Join for Free Google IT Support Professional Certificate About Outcomes Courses Testimonials Previous Next Browse Information Technology Support and Operations Google IT Support Professional Certificate The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months. Instructor: Google Career Certificates New AI skills Enroll for free Starts Jul 19 2,140,054 already enrolled Included with Coursera Plus •Learn more 6 course series Earn a career credential that demonstrates your expertise 4.8 from 214,163 reviews of courses in this program Beginner level No prior experience required 3 months to complete at 10 hours a week Flexible schedule Learn at your own pace 6 course series Earn a career credential that demonstrates your expertise 4.8 from 214,163 reviews of courses in this program Beginner level No prior experience required 3 months to complete at 10 hours a week Flexible schedule Learn at your own pace About Outcomes Courses Testimonials Previous Next What you'll learn Gain skills required to succeed in an entry-level IT job Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code Skills you'll gain IT Security Architecture Interviewing Skills Computer Networking IT Infrastructure IT Automation General Networking Version Control Network Troubleshooting Web Presence Package and Software Management Desktop Support Information Systems Security TCP/IP Systems Administration Network Security Operating System Administration Network Administration Show all Tools you'll learn Git (Version Control System) Ruby (Programming Language) Chef (Configuration Management Tool) Details to know Shareable certificate Add to your LinkedIn profile Taught in English 6 languages available Advance your career with in-demand skills Receive professional-level training from Google Demonstrate your technical proficiency Earn an employer-recognized certificate from Google Prepare for an industry certification exam $65,000+ median U.S. salary for IT Support¹ 295,000+ U.S. job openings in IT Support¹ 75% of certificate graduates report positive career outcome² Professional Certificate - 6 course series New AI skills Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 287,000 open jobs in IT support with a median entry-level salary of $70,000 in the U.S.¹ Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google. Additionally, all of  Google Career Certificates include an optional course, Accelerate Your Job Search with AI. This course empowers you to navigate your job search efficiently and confidently, guiding you to use AI to create a job search plan, professional pitch, resume, and more. 75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion² This program also prepares you for the CompTIA A+Opens in a new tab exams, the industry standard certification for IT—you’ll earn a dual credentialOpens in a new tab when you complete both. This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional CertificateOpens in a new tab . Check out all Google Career Certificates hereOpens in a new tab . ¹Lightcast™ US Job Postings (2025: Jan. 1, 2025 - Dec. 31, 2025). ²Based on program graduate survey, United States 2022 Applied Learning Project Through a dynamic mix of hands-on labs, widgets, and codeblocks, this certificate program allows you to apply the skills you learned in the video lectures, including troubleshooting and customer service, networking, operating systems, system administration, automation, and security. Technical Support Fundamentals Course 1, 19 hoursCourse 1•19 hoursCourse details What you'll learn In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting Skills you'll gain Category: Technical SupportTechnical Support Category: Hardware TroubleshootingHardware Troubleshooting Category: Computer NetworkingComputer Networking Category: Package and Software ManagementPackage and Software Management Category: Help Desk SupportHelp Desk Support Category: Information TechnologyInformation Technology Category: Computer HardwareComputer Hardware Category: Software InstallationSoftware Installation Category: General NetworkingGeneral Networking Category: Technical WritingTechnical Writing Category: Technical Support and ServicesTechnical Support and Services Category: Customer SupportCustomer Support Category: End User Training and SupportEnd User Training and Support Category: Technical DocumentationTechnical Documentation Category: LinuxLinux Category: Network SupportNetwork Support Category: Software DocumentationSoftware Documentation Category: Desktop SupportDesktop Support Category: Computer SystemsComputer Systems Category: System SupportSystem Support The Bits and Bytes of Computer Networking Course 2, 22 hoursCourse 2•22 hoursCourse details What you'll learn This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage Skills you'll gain Category: TCP/IPTCP/IP Category: Data IntegrityData Integrity Category: Network ProtocolsNetwork Protocols Category: Network ModelNetwork Model Category: OSI ModelsOSI Models Category: Wireless NetworksWireless Networks Category: Dynamic Host Configuration Protocol (DHCP)Dynamic Host Configuration Protocol (DHCP) Category: Network RoutingNetwork Routing Category: Network TroubleshootingNetwork Troubleshooting Category: Routing ProtocolsRouting Protocols Category: Network ArchitectureNetwork Architecture Category: Network SecurityNetwork Security Category: Network InfrastructureNetwork Infrastructure Category: Network RoutersNetwork Routers Category: Computer NetworkingComputer Networking Category: Network AdministrationNetwork Administration Category: Networking HardwareNetworking Hardware Category: General NetworkingGeneral Networking Operating Systems and You: Becoming a Power User Course 3, 28 hoursCourse 3•28 hoursCourse details What you'll learn Through a combination of video lectures, demonstrations, and hands-on practice, this course will teach learners about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role Skills you'll gain Category: Linux CommandsLinux Commands Category: File SystemsFile Systems Category: Software InstallationSoftware Installation Category: OS Process ManagementOS Process Management Category: Remote Access SystemsRemote Access Systems Category: Package and Software ManagementPackage and Software Management Category: Operating SystemsOperating Systems Category: User AccountsUser Accounts Category: System MonitoringSystem Monitoring Category: File ManagementFile Management Category: Microsoft WindowsMicrosoft Windows Category: Identity and Access ManagementIdentity and Access Management Category: Linux AdministrationLinux Administration Category: Systems AdministrationSystems Administration Category: System SupportSystem Support Category: Operating System AdministrationOperating System Administration Category: LinuxLinux Category: User ProvisioningUser Provisioning Category: Command-Line InterfaceCommand-Line Interface Category: Technical Support and ServicesTechnical Support and Services System Administration and IT Infrastructure Services Course 4, 24 hoursCourse 4•24 hoursCourse details What you'll learn This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments Skills you'll gain Category: Systems AdministrationSystems Administration Category: Cloud ServicesCloud Services Category: Lightweight Directory Access ProtocolsLightweight Directory Access Protocols Category: Cloud ComputingCloud Computing Category: IT InfrastructureIT Infrastructure Category: Active DirectoryActive Directory Category: Disaster RecoveryDisaster Recovery Category: Server AdministrationServer Administration Category: System ConfigurationSystem Configuration Category: ServersServers Category: Information TechnologyInformation Technology Category: Cloud InfrastructureCloud Infrastructure Category: Cloud ManagementCloud Management Category: Network InfrastructureNetwork Infrastructure Category: Operating System AdministrationOperating System Administration Category: Data StorageData Storage Category: Technical ConsultingTechnical Consulting Category: Network AdministrationNetwork Administration IT Security: Defense against the digital dark arts Course 5, 23 hoursCourse 5•23 hoursCourse details What you'll learn This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team. At the end of this course, you’ll understand: ● how various encryption algorithms and techniques work as well as their benefits and limitations. ● various authentication systems and types. ● the difference between authentication and authorization. ● how to evaluate potential risks and recommend ways to reduce risk. ● best practices for securing a network. ● how to help others to grasp security concepts and protect themselves. ● new AI skills from Google experts to help complete IT tasks. New AI skills Boost your IT support skills with AI Leverage AI for faster troubleshooting Communicate technical concepts with AI Automate routine IT tasks with AI Simplify IT documentation using AI Use AI to identify IT security risks Skills you'll gain Category: Network SecurityNetwork Security Category: EncryptionEncryption Category: Security AwarenessSecurity Awareness Category: Cyber Security PoliciesCyber Security Policies Category: Cyber AttacksCyber Attacks Category: AuthenticationsAuthentications Category: CryptographyCryptography Category: Authorization (Computing)Authorization (Computing) Category: FirewallFirewall Category: Security StrategySecurity Strategy Category: Data SecurityData Security Category: Identity and Access ManagementIdentity and Access Management Category: Security ControlsSecurity Controls Category: Security ManagementSecurity Management Category: Information Systems SecurityInformation Systems Security Category: IT Security ArchitectureIT Security Architecture Category: Application SecurityApplication Security Category: CybersecurityCybersecurity Category: Threat ManagementThreat Management Category: Computer Security Awareness TrainingComputer Security Awareness Training Accelerate Your Job Search with AI Course 6, 6 hoursCourse 6•6 hoursCourse details What you'll learn Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer. Keep your applications organized with Google Sheets. Build a stand out resume and a step-by-step job search plan—with help from Gemini. Prepare for interviews and practice responding to questions using Gemini Notebook and Gemini Live. Skills you'll gain Category: Generative AIGenerative AI Category: Prompt EngineeringPrompt Engineering Category: BrandingBranding Category: Interviewing SkillsInterviewing Skills Category: Web PresenceWeb Presence Category: AI literacyAI literacy Category: Prompt Engineering ToolsPrompt Engineering Tools Category: Professional DevelopmentProfessional Development Category: Google GeminiGoogle Gemini Earn a career certificate Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review. Instructor Google Career Certificates Google 386 Courses•17,312,749 learners Offered by GoogleLearn more Why people choose Coursera for their career “ The certificate gave me strong foundational knowledge in networking and cybersecurity. I have also taken classes at my community college and a bootcamp at UC Berkeley, but none of those have come close to the experience and training that the Google program gave me. After completing the program, I gained the confidence to start applying for jobs. Now I'm starting a new career in tech! Daniel Y. Learning from the U.S. “ Once I found the Google IT Support program, there was no stopping me. Obtaining the certification changed my life, and now I’m living my dream. I’m excited about my new job and the future. I’m part of an industry that is making a difference in the world. Yvonne J. Learning from the U.S. “ The Google IT Support Professional Certificate definitely opened doors for me. This certificate verifies that I have studied various aspects of computers, software and hardware, that I know how to provide technical support, and that I can be a great asset to any company. All of this strengthened my resume. Wesley M. Learning from the U.S. “ The certificate gave me strong foundational knowledge in networking and cybersecurity. I have also taken classes at my community college and a bootcamp at UC Berkeley, but none of those have come close to the experience and training that the Google program gave me. After completing the program, I gained the confidence to start applying for jobs. Now I'm starting a new career in tech! Daniel Y. Learning from the U.S. “ Once I found the Google IT Support program, there was no stopping me. Obtaining the certification changed my life, and now I’m living my dream. I’m excited about my new job and the future. I’m part of an industry that is making a difference in the world. Yvonne J. Learning from the U.S. “ The Google IT Support Professional Certificate definitely opened doors for me. This certificate verifies that I have studied various aspects of computers, software and hardware, that I know how to provide technical support, and that I can be a great asset to any company. All of this strengthened my resume. Wesley M. Learning from the U.S. “ The certificate gave me strong foundational knowledge in networking and cybersecurity. I have also taken classes at my community college and a bootcamp at UC Berkeley, but none of those have come close to the experience and training that the Google program gave me. After completing the program, I gained the confidence to start applying for jobs. Now I'm starting a new career in tech! Daniel Y. Learning from the U.S. Frequently asked questions What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. Why did Google create this program? Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in about 8-12 months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone. Is financial assistance available? Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If financial aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page. What background knowledge is necessary? None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments. Do I need to take the courses in a specific order? We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons. What will I be able to do upon completing the professional certificate? This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google. What kind of companies hire IT Support professionals? Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm). What is unique about this program? The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers. Can I get academic credits for taking this program? The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs. Will completing the certificate prepare me for the CompTIA A+ exams? The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+Opens in a new tab certification. Upon completion of the certificate program, you can download the CompTIA A+ exam objectivesOpens in a new tab to ensure that you’ve studied everything before taking the exams. If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more hereOpens in a new tab . Is this program offered in other languages? Yes, the program is available in Spanish and Portuguese. Certificado Profesional de Soporte de Tecnologías de la Información de GoogleOpens in a new tab Certificado Profissional de Suporte em TI do GoogleOpens in a new tab Is this course really 100% online? Do I need to attend any classes in person? This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device. Can I just enroll in a single course? Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.Show all 13 frequently asked questions More questions Visit the learner help center Financial aid available, learn more ¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022. 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