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Topics started by Sreekanth
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SreekanthNew Memberasked in Android Enterprise General Discussions
When Lost Mode is exited manually by the user on the device, the device successfully exits Lost Mode locally, but the Android Management API device resource continues to report the device state as LOST
We are observing an issue with Android Management API Lost Mode state synchronization.Issue Summary: When Lost Mode is exited manually by the user on the device (by entering the correct device password/PIN), the device successfully exits Lost Mode locally. However, the Android Management API device resource continues to report the device state as LOST.Environment:Android Management API	Android Device Policy	Lost Mode initiated using START_LOST_MODE command	Device owner / fully managed deviceSteps to Reproduce:Issue START_LOST_MODE command using Android Management API.	Device successfully enters Lost Mode.	Verify device resource state changes to: "state": "LOST"	On the device, manually unlock Lost Mode using the correct device password/PIN.	Device exits Lost Mode successfully on the device UI.	Fetch device resource again using: enterprises.devices.getObserved Behavior:Device UI exits Lost Mode successfully.	However, API response still returns: "appliedState": "LOST"	Issuing STOP_LOST_MO
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