AI Settings Documentation - WooCommerce Skip to navigation Skip to content Develop on Woo Hire an expert Get support Sell Extensions Resources Enterprise ecommerce Extensions Extensions Pre-Sales Support Stripe WooCommerce Square PayPal Braintree AutomateWooExpand Product CSV Import Suite Order/Customer CSV Export Facebook for WooCommerce WooCommerce SubscriptionsExpand All Products for WooCommerce SubscriptionsExpand WooCommerce MembershipsExpand WooCommerce BookingsExpand Product BundlesExpand Product RecommendationsExpand Composite ProductsExpand Smart Coupons Cashier for WooCommerce Affiliate For WooCommerce Mix and Match Products Google Product Feed Groups WooCommerce Gift Cards API Manager Table Rate Shipping Advanced Shipping Packages Name Your Price Order Delivery WooCommerce Zapier IntegrationExpand KlarnaExpand Product Vendors WooCommerce PhotographyExpand WooCommerce Product SearchExpand PDF Invoice Pre-orders Force Sells Google for WooCommerceExpand Import Export Suite for WooCommerce WooCommerce BrandsExpand Bulk Updater for WooCommerce SubscriptionsExpand Enhancer for WooCommerce SubscriptionsExpand Product Add-onsExpand XeroExpand Buy One Get One Free WooCommerce Sales Analysis Conditional Shipping and Payments WooCommerce Shipping & Tax Email Customizer Pro Back In Stock Notifications WooCommerce Smart Refunder Saved Addresses For WooCommerce Chained Products Volume Discount Coupons SenseiExpand Retired Extensions WooSidebars Follow-UpsExpand Opayo Pixel Manager Pro for WooCommerce Advanced Bulk Edit Smart Stock & Inventory Manager Flexi BOGO Flexi Custom Order Status Product Input Fields Product Feed Manager Payment Gateway Based Fees and Discounts Abandoned Cart Pro Order Delivery Date Currency per product Call for Price Pro Product Prices by User Role Flexi Custom Order Numbers Flexi Product Delivery Date Flexi Booking and Appointment Delivery and Pickup Scheduler SensAI All-in-one PDF Invoice and Packing Slips SuiteExpand Easy Subscriptions Smart Product Designer WooCommerce Anti-Fraud Shipment TrackingExpand Documentation / Products / Extensions / SensAI / AI Settings AI Settings Location: SensAI > AI Settings The AI Settings page controls how SensAI responds, maintains context, and manages costs. This is also where you connect your OpenAI API key. OpenAI API Key ↑ Back to top Purpose: Connect SensAI to OpenAI so the AI can generate responses. Setup Instructions: Paste your secret key starting with sk-. Important: Keep this key private. Do not share it publicly or include it in screenshots. AI Model ↑ Back to top Description: Select which OpenAI model SensAI will use to generate responses. Options: GPT-3.5 Turbo (Recommended): Fast, cost-effective, high-quality GPT-4: More accurate, but ~10× higher cost GPT-4 Turbo: Latest model, high quality, similar cost to GPT-4 Recommended Use: GPT-3.5 Turbo → Most websites (balanced speed, cost, and accuracy) GPT-4 / GPT-4 Turbo → Complex content or maximum accuracy required Response Length ↑ Back to top Purpose: Controls how detailed AI answers are. Options: Short (256 tokens): Quick, concise answers Medium (512 tokens): Balanced responses (recommended) Long (1024 tokens): Detailed explanations Very Long (2048 tokens): Comprehensive, in-depth responses Guidelines: Short: Simple product info, basic questions Medium: Default for most sites Long / Very Long: Tutorials, complex topics, technical content Note: Longer responses take more time and increase costs. Conversation Memory ↑ Back to top Purpose: Determines how many previous messages the AI remembers in a conversation. Options: Short (3 messages): Cost-effective, good for simple Q&A Medium (5 messages): Balanced (recommended) Long (8 messages): Best for complex conversations How it works: The AI uses the last N messages to maintain context and provide coherent responses. Cost Consideration: Longer memory = more tokens = higher cost per response. Cache Expiration ↑ Back to top Purpose: Stores AI responses temporarily to save time and reduce API usage. Options: 24 hours – Fresh content, moderate savings 1 week (168 hours) – Recommended, good balance 2–4 weeks (336–672 hours) – Maximum savings for stable content How it works: If someone asks a question that has already been answered within the cache period, the AI serves the cached response instantly without making a new API call. When to use shorter cache: Content changes frequently Prices or availability update often Time-sensitive information When to use longer cache: Content is stable Cost savings are important High volume of repeated questions On this page OpenAI API Key AI Model Response Length Conversation Memory Cache Expiration 30-day money-back guarantee Support teams across the world Safe and secure online payments Sell WooCommerce WooCommerce pricing Payments No-code customization Marketing Checkout Shipping Mobile app Enterprise ecommerce Marketplace WooCommerce extensions WooCommerce themes New Essentials Collections Developed by Woo Build Woo for developers Developer resources Become a Woo agency Become a Marketplace partner Become an affiliate Resources Blog Documentation WooCommerce site examples Product updates Email newsletter Support Feature requests WooCommerce hosting Hire an agency Participate in customer research Accessibility Support forums Shoptalk Europe 2026 woo About Press Download WooCommerce free Join the Woo community Woo trademark guidelines Brand and logo guidelines Do not sell or share my personal information WooCommerce Support Policy Refund Policy Contact us Follow us on Facebook Follow us on X Follow us on Instagram Follow us on LinkedIn Terms and Conditions Privacy policy Privacy Notice for California Users Use of your personal data We and our partners process your personal data (such as browsing data, IP Addresses, cookie information, and other unique identifiers) based on your consent and/or our legitimate interest to optimize our website, marketing activities, and your user experience. 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