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Marketplace / WooCommerce extensions / Customer service / Live chat / SensAI
SensAI for WooCommerce
by
Viva Themes
Turn product questions into confident purchases. SensAI is an AI-powered support agent that learns from your WordPress content and WooCommerce store to give instant, accurate answers with contextual links 24/7.
Choose a billing option
1-year plan
$39
2-year plan
Save 20%
$78
$62.40
Buy now
Add to cart
View demo
 
Latest version
1.0.1
Subscription includes
Product updates and improvements
Customer support
30-day money-back guarantee
Support
Documentation
Feature requests
Get support
Answers from your content
SensAI indexes your website content, product data, and categories.
When visitors ask questions, SensAI identifies intent, retrieves relevant information, and replies with contextual, clickable recommendations.
Who it’s for
WordPress sites that want smarter, AI-powered support and navigation
Stores with growing catalogs that need guided discovery
Membership and content-heavy sites
Teams reducing ticket volume without sacrificing quality
Built for WooCommerce
Product‑aware answers (titles, features, categories, attributes)
Prices shown with your store’s currency format
Category‑first guidance for broad questions
Works with any theme and modern checkout flows
Set up in minutes
Install the plugin, add your OpenAI API key, build the content index, and customize your chat design. You’ll be live in just a few minutes.
Designed for performance
Fast, lightweight widget, real‑time indexing of new content, and response caching to keep costs low while maintaining snappy replies.
Match it to your brand
Make the chat feel native to your site with flexible design controls. Choose light or dark mode, customize main and link colors, and use one of three preset avatars or upload your own.
Set the agent’s name and greeting, adjust bubble icon styles, and control visibility by enabling or disabling the chatbox, including the option to show it only to logged-in users.
 
Chat history
Keep track of what visitors ask and use insights to improve your content over time.
Chat history is optional and privacy‑aware, you can also include an optional visitor form to collect name and email (skipped for logged-in users).
Multi‑lingual by default
No matter your website language, visitors get answers in their own language.
SensAI automatically detects the visitor’s language and replies in the same language, no translation plugins required.
Secure and member‑aware
Hide the chatbot for non‑logged‑in visitors if needed, and keep private or membership‑restricted content out of the AI by default. Official support for WooCommerce Memberships.
Features at a glance
AI chat powered by OpenAI (GPT-3.5, GPT-4, GPT-4 Turbo)
Product-aware answers with category-first guidance
WooCommerce-correct pricing and currency formatting
Smart clarifying questions to recommend the right product
Multi-lingual with automatic language detection
Conversation memory (3/5/8 messages) and 1-hour session persistence
Real-time indexing of new and updated content
Configurable indexing (choose included/excluded post types)
Exclude content using the sensai-exclude CSS class
Local greeting handling (no API usage)
Chat history with search, filtering, and CSV/JSON export
Optional visitor info form (name/email), skipped for logged-in users
Pre-flight OpenAI credit check before indexing
Design customization: colors, avatar, light/dark mode, icon styles
Show chat only to logged-in users mode
Membership integrations: WooCommerce Memberships, MemberPress
Developer-friendly filter hooks for custom restriction detection
 
SensAI turns your existing content into a smart, always-on support assistant. It is fully private, fast, and built for WordPress.
Frequently asked questions
What can SensAI do?
Answer questions about your content
Recommend products based on needs
Explain your services
Guide visitors to relevant pages
Compare products, options, services
Provide pricing information
Share contact information
Explain policies and procedures
Help find specific articles or resources
What SensAI cannot do?
✗ Access external websites or information
✗ Make purchases or process orders
✗ Access visitor accounts or personal data
✗ Perform actions (only provides information)
Do I need an OpenAI API key?
Yes. Add your API key in General Settings to enable indexing and chat responses.
Which AI models are supported?
GPT-3.5 Turbo, GPT-4, and GPT-4 Turbo.
How much does it cost to run?
Besides the plugin cost, you pay for OpenAI usage. With sensible settings and caching enabled (which typically reduces API calls by ~50–70%), expect roughly:
Small sites (100–500 conversations/month): ~$1–$5/month
Medium sites (1k–3k conversations/month): ~$10–$30/month
Estimates assume GPT-3.5 Turbo. Using GPT-4 or very long responses will increase costs.
What content does SensAI use to answer questions?
Only your website’s public content and WooCommerce product data. SensAI does not pull from external websites.
Can SensAI access private or member-only pages?
No, restricted pages are excluded from the index by default. You can opt to index private or member content, but only if your site restrictions and privacy needs allow it. Official integrations: MemberPress and WooCommerce Memberships.
How does indexing work?
SensAI builds embeddings from your posts, pages, and products to create a searchable index. You can rebuild the index anytime from Content & Indexing.
Will new content automatically index?
Yes. SensAI indexes new and updated content in real time; you can also trigger a full rebuild when needed.
Does SensAI store conversations?
Chat history is optional. Retention is configurable (1–365 days). Data is stored in your WordPress database. You can search, filter, and export to CSV/JSON
Does it slow down my website?
No. The widget is lightweight, uses cached responses, and makes API calls only when needed.
Can I customize the design?
Yes. You can change colors, avatar, light/dark mode, bubble icon, greeting text, and choose to show the chat only to logged-in users.
Does it work with any theme?
Yes. SensAI is compatible with modern themes and checkout flows; if you run into layout issues, the Design & Appearance settings and simple CSS tweaks usually resolve them.
Customer reviews
We are accepting reviews for this product, and will display them when we get a few more.
Categories
Customer service
Live chat
Support
WooCommerce extensions
Extension information
PHP version required: 7.4
Tested with WordPress: 6.8
Tested with WooCommerce: 10.3
Requires at least WordPress: 6.5
Requires at least WooCommerce: 7.0
Quality Checks
Known vulnerability check passed
Dependent packages vulnerability check passed
Compatible with standard WooCommerce flows and extensions
Countries
Worldwide
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Choose a billing option
1-year plan
$39
2-year plan
Save 20%
$78
$62.40
Buy now
Add to cart
View demo
 
Latest version
1.0.1
Subscription includes
Product updates and improvements
Customer support
30-day money-back guarantee
Support
Documentation
Feature requests
Get support
Categories
Customer service
Live chat
Support
WooCommerce extensions
Extension information
PHP version required: 7.4
Tested with WordPress: 6.8
Tested with WooCommerce: 10.3
Requires at least WordPress: 6.5
Requires at least WooCommerce: 7.0
Quality Checks
Known vulnerability check passed
Dependent packages vulnerability check passed
Compatible with standard WooCommerce flows and extensions
Countries
Worldwide
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