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ElevenLabs
Research Services
Transforming how we interact with technology through AI research and products.
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About us
ElevenLabs is transforming human-technology interaction with AI research and products.
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
These platforms are powered by our leading AI research. We developed the first human-like AI voice model, then expanded into dubbing, transcription, music, sound effects, and speech-to-speech.
We serve millions of users and thousands of businesses from the fastest growing startups to the largest enterprises like Harvey, Deutsche Telekom and Meta.
Website
https://www.elevenlabs.io/
External link for ElevenLabs
Industry
Research Services
Company size
51-200 employees
Headquarters
London
Type
Privately Held
Founded
2022
Specialties
Text to Speech, Speech to Speech, Content Localization, AI Audio Research, Customer Support, Conversational Agents, Customer Engagement, and Speech to Text
Products
ElevenLabs
ElevenLabs
Customer Engagement Software
ElevenLabs is transforming human-technology interaction with AI research and products.
The Agents Platform enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
The Creative Platform empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
These platforms are powered by our leading AI research. We developed the first human-like AI voice model, then expanded into dubbing, transcription, music, sound effects, and speech-to-speech.
Employees at ElevenLabs
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ElevenLabs
353,079 followers
1d
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Once you’ve watched the movie, listen to the original epic. Narrated in Sir Michael Caine’s fully licensed AI voice, The Odyssey is available to enjoy for free on ElevenReader.
…more
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Alex Holt
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Good support reps solve your problem. Superstar reps make you forget you ever had one, and renew your loyalty to the brand. Often the difference comes down to emotional intuition: recognising the customer’s mood and adapting your response accordingly.
A similar pattern is playing out with agents. LLMs operate at the level of PHD researchers, so with the right context and systems, they are more than capable of solving your problem. The next frontier is delivering empathetic customer interactions with agents.
ElevenLabs builds high EQ agents. As well as sounding completely natural, our agents capture emotional context and respond with the right tone and emotion, either de-escalating, reassuring, or guiding the conversation to a clear resolution. The ideal shape of a customer interaction varies by company, so ElevenAgents can be controlled and monitored at a granular level. And because our platform scales across sales, support and other functions, you can share context across different touch points and deliver delightful personalized experiences for every single customer.
We’re already seeing high EQ agents boosting KPIs at Klarna, Better, Deutsche Telekom and beyond – and we expect emotionally intelligent interactions to become the industry standard.
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ElevenLabs
353,079 followers
4d
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ElevenLabs cofounder Mati Staniszewski spoke to All-In Podcast's Jason Calacanis about building high EQ voice agents, working with iconic talent, embedding engineers in every team, and lots more.
Watch the full interview at the link in the comments.
…more
Watch The Full Interview With Mati and Jason
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ElevenLabs
353,079 followers
1w
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Alpha Bank, one of Greece's largest banks, is expanding its partnership with ElevenLabs to bring a custom AI voice agent to customer service.
Their assistant is built on ElevenAgents, with a voice authentic to Alpha Bank's identity.
In its call center, the agent welcomes customers in Greek and English, resolving common questions, and connecting them to a specialized advisor when needed.
The same voice is also coming to Alpha Bank's e-banking and mobile app, with plans to expand across all digital touchpoints.
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ElevenLabs
353,079 followers
1w
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Introducing ElevenAgents Spotlight - the fastest way to lift resolution and CSAT across every channel.
ElevenAgents Spotlight observes every conversation, voice and chat, in realtime - so you always know what's working and how to improve.
Every conversation is auto-grouped into topics and subtopics, and searchable by meaning, with sentiment scored automatically. Sort topics by volume, resolution, or sentiment to see exactly where to focus to ensure CSAT moves in the right direction with every update.
Define quality criteria in plain language, and score every conversation against them. Easily see notable shifts in your key metrics with anomaly detection - a drop in success rate, a spike in demand - so you can respond early. Stream metrics, logs and traces to Datadog, Grafana, or any OpenTelemetry backend.
ElevenAgents Spotlight doesn't just show you what's happening - it suggests what to do next. Get proactive recommendations based on your agent's setup and conversation history - so the next improvement is easier to identify.
Great agents improve continuously. ElevenAgents Spotlight makes it easy to take an agent from good to great - and keep it there at scale.
…more
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Valerio Bertino
1w
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Fyxer ran a rigorous bake-off, testing ten transcription providers against speaker-attributed word error rate, the metric that matters most when your product depends on knowing exactly who said what in a meeting.
ElevenLabs came out on top with a 20% reduction in WER versus the control.
Fyxer didn't just take the benchmark's word for it. They validated it in production with an A/B test across 6,000+ organizations.
The result: a 15% relative lift in trial to paid conversion (20.3% vs 17.6%).
As Archie Hollingsworth, Co-founder of Fyxer, put it: they tested every major provider and ElevenLabs won on the metric that mattered most, with a partnership that feels like two teams moving at the same speed.
Full story on the ElevenLabs blog.
https://lnkd.in/efT_yuu4
Fyxer uses ElevenLabs Speech to Text to power meeting notetaker
elevenlabs.io
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ElevenLabs
353,079 followers
1w
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ElevenLabs is officially launching in Canada. We already have 30,000 customers in the country, from creators and developers to enterprises like TELUS Digital and The Globe and Mail.
To lead our expansion, we have appointed Max Lemmens as our General Manager in Canada. We plan to double the size of the team and open our first office in Toronto before the end of the year.
We're excited to help more Canadian businesses transform how they communicate with the world. Find out more about our plans on the blog linked in the comments.
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ElevenLabs reposted this
Mati Staniszewski
2w
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June was a big month at ElevenLabs.
We hosted our biggest Summit yet with 2,500 leaders in Warsaw, signed partnerships with four governments, crossed $500M ARR, welcomed an incredible new set of investors, and kept shipping across our models and products.
All powered by the momentum of shipping, and by our customers building the future - all pushing in one direction: changing how the world communicates with AI. Here are some of the highlights.
Research:
- Dubbing v2 - carrying over the emotion, performance, and intent of the original content, and solving the problem of flat, disconnected dubbing.
- Music v2 - with better vocals, instrumentation, arrangement, and language support across genres.
For teams building customer experiences:
- Procedures - packaged sets of instructions that define how agents operate in common scenarios, just like employees follow SOPs.
- New modalities - so agents can process images, files, audio notes, contacts, and location pins in customer conversations.
- Speech Engine - so developers can turn an existing chat agent into a full voice agent with just one prompt.
For marketers and creators:
- Ads Engine - automatically localising ads across 50+ languages and pushing new creative back into ad platforms.
- Avatars - creating talking-head videos from a script, voice, and photo.
- Flows Agent - letting teams build entire creative workflows through natural language in our node-based canvas.
In our ecosystem:
- Added more watermarking techniques for future authenticity of content
- Crossed $22M paid out to people who have added their voices to the Voice Library.
Looking ahead to Q3, we have some of our most exciting work launching!
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ElevenLabs
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2w
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Enterprises operating in or serving Singapore can now build and scale with ElevenLabs while keeping data and inference within Singapore. This means:
• Local hosting for inference and storage
• Enterprise-grade security controls, including SOC2 and Zero Retention options
• Lower latency for users in Singapore and East Asia
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ElevenLabs
353,079 followers
2w
Edited
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Introducing Procedures in ElevenAgents - packaged playbooks that let you define how agents operate.
Just as employees follow standard operating procedures (SOPs), Procedures provide agents with a set of instructions to follow in common scenarios.
Each Procedure has instructions that load only when triggered. For example, "May I have a refund?" can load steps like:
- Ask for the order ID
- Check eligibility against policy
- If approved, issue the refund
Procedures let you control your agent's behavior and improve customer outcomes, from higher upsell conversion rates to faster ticket resolutions.
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