Delete portal-only customers | Atlassian Support
Skip to main content
Atlassian Support
Apps
Documentation
Resources
Contact us
Sign in
Sign in
User management
Documentation
Manage your organization’s Atlassian accounts
Make Atlassian's global account model work for you
What are managed accounts?
Verify a domain to manage accounts
Resend a verification email to a managed account
Make changes to a managed account
Deactivate a managed account
Delete a managed account
Manage your service accounts
Understand service accounts
Manage API tokens for service accounts
Create OAuth 2.0 credential for service accounts
Manage app users
Invite a user
Manage an individual user's profile
Remove user or suspend their access
Log in as another user
Update roles and properties for Jira users
Manage groups
Create groups
Edit a group
Delete a group
Understand default groups
Troubleshoot issues related to managing groups
Monitor your plan's user counts
Manage role and app permissions
Control how users get access to apps
Give users admin permissions
Approve or deny app access requests
Give users access to apps
How does app access work?
Remove app access for users
Remove admin role from a user
Track or review user interests
What are the different types of admin roles?
Manage Jira Service Management customers
What different account types can customers have?
Manage portal-only customers
Change password for portal-only customers
Migrate a portal-only customer to Atlassian account
Edit name for portal-only customers
Revoke access for portal-only customers
Delete portal-only customers
Atlassian Support
User management Resources
Manage Jira Service Management customers
Manage portal-only customers
Delete portal-only customers
Which user management experience do you have?
Go to
Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.
We’ll note these changes in the support documentation below.
Centralized
Original
In Atlassian Administration, Users is located in Directory.
In Atlassian Administration, Users is located in the {site} you select within Apps.
When you delete a customer, they won't be able to log in to your Jira Service Management help centers to raise requests and view articles. You can't restore a customer once they have been deleted. If you think you’ll need this customer at another point in the future, we suggest you revoke access instead.
To delete a customer:
This procedure is different depending on your user management experience.
If you have the centralized user management:
Who can do this?
Role: Organization admin
Atlassian Cloud: Jira Service Management (all plans)
Atlassian Government Cloud: Available
Go to
Atlassian Administration. Select your organization if you have more than one..
Select Apps from the header.
Under Sites and products, select the site that contains Jira Service Management.
Under the Jira Service Management section on the nav bar, select Portal-only customers.
Next to the customer you want to delete, select (More option) > Delete customer.
Select Delete to confirm.
If you have the original user management:
Who can do this?
Role: Organization admin, site admin
Atlassian Cloud: Jira Service Management (all plans)
Go to
Atlassian Administration. Select your organization if you have more than one.
Select the site's name and URL.
Select Jira Service Management.
Find the customer you want to delete and select  (More option) > Delete customer.
Select Delete to confirm.Delete customer consequences
The customer will be completely wiped out hence losing access to the site’s portals.
The customer won't be searchable and selectable in user-picker fields.
The customer’s name will show up as Former user (Deactivated) in user-picker fields that were previously filled with their name:
4. The customer isn't searchable in any filter.
5. No reference is kept on the account's email address. If the same customer is re-invited to the instance in the future it will be a brand new portal-only customer account without any correlation with the previously existing account.
Was this helpful?Yes
No
It wasn't accurateIt wasn't clearIt wasn't relevantProvide feedback about this article
Still need help?
The Atlassian Community is here for you.
Ask the Community
Manage portal-only customers
Change password for portal-only customers
Migrate a portal-only customer to Atlassian account
Edit name for portal-only customers
Revoke access for portal-only customers
Delete portal-only customers
CommunityQuestions, discussions, and articles
Accessibility
Notice at Collection
Privacy Policy
Terms of Use
Security
2026 Atlassian