Fitbit Ace
3.1star
368 reviews
Everyone
info
100K+
Downloads
About this app
The Fitbit Ace app is your home base for the Fitbit Ace LTE kids smartwatch. Use it to securely call or text message your child, see their location, check in on their activity levels, and manage their contacts. If you're invited as a contact, you can also use the Fitbit Ace app to securely call or send messages to a child's Fitbit Ace LTE smartwatch. *Fitbit Ace LTE device requires a paid Ace Pass data plan. Some features only available for kids with a supervised Google Account. Learn more about privacy for Fitbit Ace at g.co/fitbitace/privacy
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 9 others
Data is encrypted in transit
You can request that data be deleted
Committed to follow the Play Families Policy
Ratings and reviews
3.1
360 reviews
Todd Nguyen
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June 23, 2026
The app is very minimalist, but I don't necessarily mind that. I just need to text or talk to my kids when needed and most importantly, check their location. Everything was working well up until about a month ago. Now it always loses their location. They can be playing outside the house and their location can't be found. They can text me back and forth just fine, but the app constantly attempts to find their location with no success, even outside a building in the open. What's going on?
3 people found this review helpful
Google LLC
June 23, 2026
Hi, Todd. We're sorry to hear about this, and we appreciate your feedback. To fix this, please restart the devices, ensure the Google Health app on the kids' devices has 'Always Allow' location permissions, and verify all apps are updated to the latest version. For further assistance, reach out to: https://support.google.com/googlehealth/gethelp
D Ziegler
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June 13, 2026
I don't recommend this to any parent, especially if you don't have time to wait on hold w/ customer service for an 1hr, only for nothing to be resolved. We made the mistake of purchasing a subscription for a 1 yr, instead of paying a month2month basis. After getting it set-up for my child, things worked for just 8 days and then a glitch happened when it signed out of my child's account. I wasn't able to contact my child. This is very alarming. I would like a refund, please!
7 people found this review helpful
Google LLC
June 13, 2026
Hi, there. We're sorry to hear this. Fitbit Premium purchases are final and non-refundable. Learn more here: https://support.google.com/product-documentation/answer/14816019#fitbit-paid-services
For further assistance, please contact our support team directly at: https://support.google.com/googlehealth/gethelp
Kat E.
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May 25, 2026
Device and app are great, but once the watch died, I can't find it anymore, not even see the last location the device was at. So, if I can't find the watch, I will be cancelling this and getting a Samsung watch instead as it handles location a lot better. Also, reception is not great in my area. so very often I would try to call the watch and it would not go through.
3 people found this review helpful
Google LLC
May 25, 2026
Hi, there. We're sorry to hear this. When you request your child’s location from the Fitbit Ace app, it loads and displays the location of your child’s Fitbit Ace LTE when the device was last located. Please see: https://support.google.com/fitbitacelte/answer/14958921
For more help, reach us at: https://support.google.com/googlehealth/gethelp
What’s new
Thanks for using the Fitbit Ace app. The official companion app to the Fitbit Ace LTE kids smartwatch.
App support
About the developer
Google LLC
1600 Amphitheatre Pkwy
Mountain View, CA 94043
United States
+1 650-253-0000
