Shopify Survey App: Post-Purchase, NPS & CSAT Surveys
– Grapevine Surveys for Shopify
Skip to content
Spotlight Series
Spotlight Series
Merchant Spotlight
Merchant Spotlight
Nathan James Attribution Survey
Emma Sleep POS Survey
Alt. Fragrances NPS Survey
Rothy's CSAT Survey
Read more
Workflow Spotlights
Workflow Spotlights
Attribution Anomaly Detection with Claude
Enrich Klaviyo customer profiles
Incentivise a survey
Understand review context with Judge.me
Read more
Survey Demos
Survey Demos
Try out a Grapevine Survey
Try out a Grapevine Survey
Post Purchase Survey
One-Click (Email) Surveys
On-site Survey
Embedded Survey
Shopify POS Survey
Step by Step landing page survey
Book a demo
Learn
Learn
Use Cases
Use Cases
Post Purchase Surveys
Attribution & Marketing Surveys
NPS Surveys
Customer Feedback Surveys
Customer Satisfaction Surveys
Website Performance Surveys
Resources
Resources
Question Libraries
Shopify Flow Templates
Best Practices & Tips
Documentation
Changelog
Switch from Delighted NPS
Best Post-Purchase Survey Apps for Shopify
Us & Partners
Us & Partners
About us
Built for Shopify
Become a partner
Get in touch
Apps we recommend
Pricing
Install
Log in
Country/region
United Kingdom |
GBP
£
Germany
EUR
€
United Kingdom
GBP
£
Spotlight Series
Merchant Spotlight
Nathan James Attribution Survey
Emma Sleep POS Survey
Alt. Fragrances NPS Survey
Rothy's CSAT Survey
Read more
Workflow Spotlights
Attribution Anomaly Detection with Claude
Enrich Klaviyo customer profiles
Incentivise a survey
Understand review context with Judge.me
Read more
Survey Demos
Try out a Grapevine Survey
Post Purchase Survey
One-Click (Email) Surveys
On-site Survey
Embedded Survey
Shopify POS Survey
Step by Step landing page survey
Book a demo
Learn
Use Cases
Post Purchase Surveys
Attribution & Marketing Surveys
NPS Surveys
Customer Feedback Surveys
Customer Satisfaction Surveys
Website Performance Surveys
Resources
Question Libraries
Shopify Flow Templates
Best Practices & Tips
Documentation
Changelog
Switch from Delighted NPS
Best Post-Purchase Survey Apps for Shopify
Us & Partners
About us
Built for Shopify
Become a partner
Get in touch
Apps we recommend
Pricing
Install
Search
Item added to your cart
View cart
Check out
Continue shopping
The Shopify Survey App for Post-Purchase, NPS & More
Everything you need to survey your customers, in one platform. Post-purchase, email, POS and on-site, with unlimited responses for $25 a month.
Get unlimited survey responses for $25/month
Collect customer insights with post-purchase surveys on Shopify
Understand where your customers come from, what drove their purchase, and how to improve their experience using post-purchase surveys, NPS, CSAT, and attribution surveys built for Shopify.
Attribution
NPS
Customer Feedback
Buying Motivation
CSAT
Attribution
How did your customers first hear about you?
By asking customers how they found you, you can see which marketing efforts are working. This helps you stop spending money on what isn’t bringing in customers and focus more on what’s working, so you save money and increase sales.
Install GrapevineBook a demo
Customer Satisfaction
NPS Survey
An NPS survey helps you understand how satisfied customers are and if they’d recommend you to others. This insight shows where you can improve, helping you create loyal customers and grow through positive word-of-mouth.
Install GrapevineLearn more
Customer Sentiment
Customer Feedback Survey
A customer feedback survey lets people share their thoughts in their own words. This helps you uncover specific insights on what’s working well and what could be improved, so you can make changes that matter most to your customers.
Install GrapevineLearn more
Returning Customers
Buying Motivation
A CRO (Conversion rate optimisation) survey shows why people come back to you. This helps you understand what keeps customers loyal, so you can keep delivering what they love and build even stronger relationships.
Install GrapevineLearn more
CSAT Surveys
Customer Satisfaction Survey
A customer satisfaction survey helps you understand how happy customers are with their experience. Use it to spot issues early, measure how well you're meeting expectations, and make improvements that keep customers coming back.
Install GrapevineLearn more
Display Rules
Ask the right customers the right question
Not every customer should see the same survey. Show the right question based on what they bought, how much they spent, where they are, or whether they're new or returning, so every answer is one you can actually use. And getting specific costs you nothing extra.
Install nowBook a demo
Surveys wherever your customers are
Ask your customers questions and collect insights at different customer touchpoints
Install GrapevineBook a demo
Shopify Post Purchase Pages
Collect insights on Shopify Post Purchase Pages including the new extensible checkout
One-Click (Email) Surveys
Ask a question and capture the response instantly when a customer clicks, whether that’s in email, chat, or on-site.
Shopify Point of Sale
Find out how you can improve the store by asking them about their experience when they are at the till
On-Site Survey Pages
Send customers to dedicated survey landing pages from links from transactional emails or marketing campaigns
Shopify Post Purchase Pages
Collect insights on Shopify Post Purchase Pages including the new extensible checkout
One-Click (Email) Surveys
Ask a question and capture the response instantly when a customer clicks, whether that’s in email, chat, or on-site.
Shopify Point of Sale
Find out how you can improve the store by asking them about their experience when they are at the till
On-Site Survey Pages
Send customers to dedicated survey landing pages from links from transactional emails or marketing campaigns
Grapevine MCP
Your survey data, native to your AI
Connect Grapevine to your own AI assistant with our MCP, and ask specific questions to gather data faster.
Install nowBook a demo
Easy to use Interface
The user interface blends in seamlessly with your Shopify store to make it easy for you and your team to create and deploy surveys instantly.
Install GrapevineBook a demo
Analytics
Survey Editor
Responses
Analyse your survey results
Grapevine gives you clear reports that make it simple to see what’s working. Analyse within the app or export to CSV. Better yet, use Shopify Flow to do that automatically!
Build multi-question surveys with ease
Our survey editor makes it easy for you to add questions and visualise the survey within the preview window. Define the channel, audience, language and questions in one easy to use page.
See what customers are saying
Our responses view gives you a birds eye view of what your customers are saying. The filters allow you to drill down into the details enabling you to pull out actionable insights fast.
Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.
Naked Sprout®
This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!
CALISI BEAUTY
Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.
Shady Rays® | Polarized Sunglasses
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
Presently®
We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.
Stick With Finn
Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...
Dalstrong
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
ALT. Fragrances
Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.
Naked Sprout®
This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!
CALISI BEAUTY
Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.
Shady Rays® | Polarized Sunglasses
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
Presently®
We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.
Stick With Finn
Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...
Dalstrong
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
ALT. Fragrances
Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.
Naked Sprout®
This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!
CALISI BEAUTY
Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.
Shady Rays® | Polarized Sunglasses
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
Presently®
We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.
Stick With Finn
Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...
Dalstrong
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
ALT. Fragrances
Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.
Naked Sprout®
This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!
CALISI BEAUTY
Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.
Shady Rays® | Polarized Sunglasses
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
Presently®
We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.
Stick With Finn
Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...
Dalstrong
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
ALT. Fragrances
Loved by thousands of Shopify merchants
Shopify Flow
Easily send your survey data wherever you need it using our simple Shopify Flow integration.
Install GrapevineBook a demo
Spotlight on Grapevine Surveys Merchants
See what other brands are doing with Grapevine Surveys to collect insights and improve their business
Emma Sleep
Find out how Emma Sleep Captures Customer Insights Across Europe with Grapevine Surveys
Read more
Calisi Beauty
Find out how Calisi Beauty is using Grapevine Surveys to gain insights from potential customers who made a purchase and those who abandon their carts.
Read more
Nathan James
Find out how Nathan James uses Grapevine Surveys to capture vital customer insights to monitor marketing performance and consumer sentiment
Read more
Integrations
Ridiculously fair pricing, on purpose
All features, unlimited surveys, unlimited responses all for a fixed monthly fee.
$25 /month
Multiple Questions
Ask either short surveys or longer feedback surveys with many questions to gather the information you need.
Multiple Languages
Create surveys in different languages to make sure your customers understand and can respond easily.
Detailed Reporting
Our easy-to-read reports give you clear insights to help you make smart business decisions based on customer responses.
Multiple Question Types
Use a combination of single response, multiple choice, open text, CSAT and NPS questions to gather the specific feedback you need from your customers
Integrations
Connect with other platforms to send your data where it needs to go, like triggering segments in Klaviyo or adding entries to a Google Sheet.
Multiple Survey Channels
Run surveys post-purchase, on-site, via email (one-click), embedded on any page, on Shopify POS, or on a standalone landing page. All from one app.
Display Rules
Show the right survey to the right customer based on what they bought, their cart value, country, or whether they're new or returning.
Your Data, Ready for AI
Connect Grapevine to your own AI assistant and ask questions about your survey results in plain language. No exports, no spreadsheets.
Survey Templates
Start from ready-made templates built around what you want to learn, whether that's attribution, NPS, CSAT or customer feedback. Launch in minutes.
Frequently Asked Questions
What is a post-purchase survey on Shopify?
A post-purchase survey is shown after checkout and lets you ask customers simple questions about why they bought, how they found you, or how their experience was. Grapevine lets Shopify merchants collect this feedback automatically after an order is placed.
Do I need an app to run surveys on my Shopify store?
Shopify does not provide built-in tools for running proper post-purchase surveys. An app like Grapevine handles survey display, response collection, and reporting in one place, without custom development.
Will Grapevine slow down my Shopify store?
No. Grapevine is designed to be lightweight and reliable. We follow Shopify’s recommended approach for apps so surveys run smoothly without impacting storefront or checkout performance.
What types of surveys can I run with Grapevine?
You can run post-purchase surveys, NPS surveys, CSAT surveys, attribution questions like “How did you hear about us?”, and general customer feedback surveys.
How does Grapevine work with Shopify’s checkout?
Grapevine is built for Shopify’s extensible checkout, which means surveys can be added directly to the post-purchase pages without custom work. Surveys automatically follow your existing checkout branding and layout, so they feel like a natural part of your store rather than an add-on.
How does Grapevine handle customer data and privacy?
We take customer data and privacy seriously. Grapevine follows strong security and GDPR practices, and data is retained or removed in line with Shopify partner requirements and merchant expectations. We treat merchant and customer data as something we are trusted with, not something to exploit.
Still have questions?
Drop us a message and we will on hand to help. Whether it's a demo, a few more questions or you just want to speak to someone before installing, we're always happy to chat.
Contact
Who are the developers?
Union Works was founded in 2017 by three Shopify experts. With years of development and eCommerce experience, we create reliable apps and integrations for the Shopify platform.
A small team, who has built their entire business around Shopify.
Here we are at Shopify Unite Conference in 2019!
Learn moreWho we are
Collect customer insights instantly with Grapevine Surveys
Get in touch for a demo or get started in minutes by installing on the Shopify App Store
Install GrapevineBook a demo
Legal
Install Grapevine
Best Practices & Tips
Contact
Partners
Apps we recommend
Shopify Flow Templates
Best Post-Purchase Survey Apps for Shopify
Attribution Survey
Net Promoter Score (NPS) Survey
Customer Feedback Survey
Conversion Rate (CRO) Survey
Point of Sale (POS) Survey
Customer Satisfaction (CSAT) Survey
Union Works Limited
Union Works, founded in 2017 by three Shopify experts, creating reliable apps for the Shopify App Store.
© 2026, Grapevine Surveys for Shopify
Powered by Shopify
Choosing a selection results in a full page refresh.
Opens in a new window.