---
title: Empty Cache
---

# Empty Cache

**The Survey Tool depends on Javascript and you may run into issues because of JavaScript on your system being outdated.**

In the Survey tool, when going to pages like the Forum or Dashboard, you may see a Disconnect error. As shown in this example screenshot with the Details expanded.

![image](../../images/Load-error.PNG)

These errors are typically JavaScript being outdated on your system and clearing cache will resolve the problem.

To clear your cache, follow the steps below (Windows/macOS).

**Windows** (please scroll down for macOS/Safari)

1\. On the page that you are running in to the error, click F12 or open **Developer Tools** from the browser (**Settings > More tools > Developer tools**).

2\. Go to the settings, the ⚙️ icon:

![image](../../images/developer-settings.PNG)

3\. Find "**Disable Cache (while DevTools is open)**" and check.

![image](../../images/disable-check.PNG)

4\. Refresh the page by clicking on the Refresh button on the page.

![image](../../images/refresh.PNG)

For additional information about Browser cache tips, see https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.XRJaApMzbuM for examples.

**macOS - Safari**

1. Open Safari's settings (cmd-, or go to **Preferences** under the Safari menu)
2. Go to the **Advanced** tab and enable the **Develop menu**
3. In the Develop menu, select **Empty Caches** (cmd-alt-E)
4. Now refresh the web-page (cmd-R)

~~When you run into case JavaScript is the issue, you may have to try the following:~~

~~**How do I stop JavaScript caching in Chrome?**~~

~~Open Google Chrome and navigate to the page you want to test.~~

~~Press **F12** (if available) or open **Developer Tools** from within Chrome's settings (**Settings > More tools > Developer tools**).~~

~~Click the cog in the top right of the pop-out box. Check the "**Disable Cache (while DevTools is open)**" setting box.~~

~~Then right-click the "Refresh" button (arrow going in a circle), and pick the last option (hard reload/empty cache).~~

~~Sometimes you need to flush your browser's cache when the Survey Tool updates.~~

~~See~~ https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.XRJaApMzbuM ~~for examples.~~