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Contacts for the Public
If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services (TRS).
Contacts for debts you owe to the government or payments received from the government
If you received a delinquent debt notice from the US Treasury or are missing money from your federal tax refund, federal salary, or federal benefits, you owe a debt.
To obtain information on whether your tax refund or federal payment was reduced or offset, you can call 800-304-3107 and select option 1 to hear an automated message of the amount, date and creditor agency or agencies you owe the debt to.
To obtain a copy of your debt collection letter or 'offset notice' fax your request to the Treasury Department at 205-912-6155. Requests can take up to four weeks during tax season due to high volume.
For additional questions about your debt or the offset of a federal payment, you must contact the agency to whom you owe the debt. That agency maintains your records and makes all decisions regarding your debt, repayment plan, refunds and removal from the Treasury Offset Program. The TOP Interactive Voice Response (IVR) system at 800-304-3107 can provide an automated message on who to call for your specific debt.
 TOP Interactive Voice Response System
Provides automated information regarding a current offset (reduction) of your tax refund or other federal payment. 
800-304-3107Cross Servicing
Contact if you have received a delinquent debt notice from the U.S Treasury and need additional information regarding your payment options. 
888-826-3127Questions about payments received from the government (checks or direct deposit):
Federal Disbursement Services and Modernization, Innovation, and Payment Resolution 
855-868-0151Internal Revenue Service
800-829-1040 
www.irs.govSocial Security Administration
800-772-1213 
www.ssa.gov
Contacting a specific Fiscal Service program or service
If you know the exact name of the program or service you’re trying to reach, use the online comment form to send us an email.
COMMENT FORM
Fiscal Service Programs
Administrative Resource Center (ARC) Shared Services
https://arc.fiscal.treasury.gov/contact/contact-us/Treasury Financial Manual
tfm@fiscal.treasury.govDo Not Pay
https://fiscal.treasury.gov/dnp 855-837-4391 
donotpay@fiscal.treasury.govTreasuryDirect
https://www.treasurydirect.gov/contact-us/
Other Contacts
Congressional Inquiries
CongressionalInquiries@fiscal.treasury.govMedia Inquiries
Media.Relations@fiscal.treasury.govFederal Disbursement Services
816-414-2100Modernization, Innovation, and Payment Resolution
855-868-0151Mailing Address - Washington, DC Area
Department of the Treasury 
Bureau of the Fiscal Service 
3201 Pennsy Drive, Building E 
Landover, MD 20785Mailing Address - Parkersburg, WV Area
Bureau of the Fiscal Service 
Warehouse and Operations Center, Dock 1 
257 Bosley Industrial Park Drive 
Parkersburg, WV 26101
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Direct Deposit / EFT Payment Formats, /payments-from-government/direct-deposit/bulk-file-format, Vendor Guidance
Phone:
877-874-6347
855-868-0151 (For vendor guidance: option 2)
Email:
Payments@fiscal.treasury.gov
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FSInternet@fiscal.treasury.gov
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Administrative Wage Garnishment (AWG)
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Email:
AWGQuestions@fiscal.treasury.gov
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Email:
Payments@fiscal.treasury.gov
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Subscribe
Automated Standard Application for Payments (ASAP)
Phone:
816-414-2145
Email:
asaphelpdesk@fiscal.treasury.gov
Mailing List(s):
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Bank Management System (BMS)
Phone:
866-771-1842 (option 2)
Email:
STLS.BMS.Support@stls.frb.org
Mailing List(s):
USSGL Board Members, General Ledger and Advisory Branch, BETC Request Form, Report an Issue
Phone:
Email:
USSGLTeam@fiscal.treasury.gov
BAASgroup@Fiscal.Treasury.Gov
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Cash Management Improvement Act (CMIA)
Phone:
(See Contact Page)
Email:
cmia@fiscal.treasury.gov
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Central Account Reporting System (CARS)
Phone:
877-440-9476
Email:
gwa@stls.frb.org
Mailing List(s):
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Centralized Receivables Service (CRS)
Phone:
Email:
crsoperations@tempustechnologies.com
CRSLiaisonGroup@fiscal.treasury.gov
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Last Updated: April 16, 2026
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