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Financial Integrity
Payment Integrity and Resolut...
If You Want To...
If You Want To...
The information below will help answer your questions about payments from federal agencies. In most cases, you will need to contact the agency that issued the payment. You can find agency contact information at https://www.usa.gov/agency-index.For Individuals
Report a lost, stolen or misdirected check, including how to fill out a claim form
Contact the paying agency and report the incident. If you need contact information for the paying agency, go to https://www.usa.gov/agency-index. The agency will help you with the claims process. You will be sent information on the check claims process, including forms you must return for processing.
If you need help filling out the forms, watch one of the following videos:
How to complete a claim form (English)
Cómo llenar un formulario de reclamo (Spanish)
Check on your tax refund
Go to www.irs.gov and click on the Where's My Refund tool. You may also contact the IRS directly at 1-800-829-1040
Find information about a payment
NOTE: If you have received a payment from the Social Security Administration that you didn’t expect, please visit https://www.ssa.gov/benefits/retirement/social-security-fairness-act.html since you may have benefitted from the Fairness Act. If you have further questions about the payment, please contact Social Security at 1-800-772-1213.
If you received a check or Electronic Funds Transfer (EFT) payment from Treasury and don't know why it was sent to you, find the agency that sent you the payment by using the EFT and Check agency identification tips below.
EFT Payment Identification Tips
To find the agency responsible for a payment deposited directly into your bank account, you can get the payment details from your bank account statement and use the information below to identify the paying agency and payment type. If needed, you can then contact the agency using the contact information at https://www.usa.gov/agency-index.Paying Agency / Payment TypePayment Details on Your Account StatementFiscal Service/TreasuryDirect 
Marketable Securities / Savings Bonds 
Government Series Security Payments
‘~~MISC PAY' 
‘~~PAY' 
‘~~SLG_PMT ‘Internal Revenue Service (IRS) 
Internal Revenue Service – Tax Refund 
Internal Revenue Service (Economic Impact Payment 
Internal Revenue Service (Advance Child Tax Credit) 
 
‘~~TAX REF ‘ 
‘~~TAXEIP#_’ (# = 1, 2, or 3) 
‘~~CHILDCTC’Department of Veterans Affairs (VA) 
Compensation and Pension 
Insurance 
Education
‘XXVA_BENEF’ 
‘XXVA INSUR’ 
‘XXVA _ _ _ _ _ _’ (Various values like ‘EDUC’, ‘CH35’, ‘1607’, and the like)Federal Pay - (Contact your government employer if you have questions about the payment.) 
Federal Salary 
Federal Travel Payments 
Federal Annuity 
Federal Vendor/Misc
‘~~FED SAL ‘ 
‘~~FED TVL' 
‘~~FED ANNU’ 
‘~~MISC PAY’Office of Personnel Management (OPM) 
Civil Service Retirement (Annuity)
‘XXCIV SERV’Railroad Retirement Board (RRB) 
Railroad Retirement/Annuity 
Unemployment/Sickness
‘XXRR RET ‘ 
‘XXRR UISI ‘Social Security Administration (SSA) 
Social Security 
Supplemental Security Income
‘XXSOC SEC ‘ 
’XXSUPP SEC’
Check Payment Identification Tips
If you received a check, determine the paying agency by finding the Agency Location Code (ALC) on the check and using the guide below. You can then contact the agency using the contact information at https://www.usa.gov/agency-index.
Image
ALCAgency02700518Federal Communications Commission05000001US Government Accountability Office (GAO)12XXXXXXDepartment of Agriculture13XXXXXXDepartment of CommerceALCs starting with 
16XXXXXXDepartment of LaborALCs starting with 
2009XXXXInternal Revenue Service (IRS)ALCs starting with 
24XXXXXXOffice of Personnel Management (OPM)ALCs starting with 
2804XXXXSocial Security Administration (SSA)33010001Smithsonian Institution (SI)36001200Department of Veterans Affairs (VA)36000201Department of Veterans Affairs (VA)36000201Department of Veterans Affairs (VA) Education Benefits36000310Department of Veterans Affairs (VA) Insurance47000016General Services Administration (GSA)47000017General Services Administration-USDA60009301Railroad Retirement Board (RRB)73000001Small Business Administration (SBA)75XXXXXXDepartment of Health and Human Services91XXXXXXDepartment of Education95550001Corporation for National and Community Service
If you can't find the agency, the Bureau of the Fiscal Service Call Center can help. The Bureau of the Fiscal Service Call Center can be reached by calling 1-855-868-0151 or e-mailing PFC.CustomerEngagementCenter@fiscal.treasury.gov
Report the death of a payee
If you wish to report the death of an individual, please contact the paying agency.
Submit a FOIA request or Congressional inquiry
Visit https://www.fiscal.treasury.gov/foia.html for FOIA requests or e-mail CongressionalInquiries@fiscal.treasury.gov for Congressional inquiries.
Replace an expired check
If you have an expired Treasury check, you must contact the federal agency which authorized issuance of the check payment. They will be able to reissue your check. If you need help identifying which federal agency issued the payment, you can use the information on the check to identify the agency.
Update your name or address
Fiscal Service is unable to make any changes in your payment information. To update the personal information associated with a federal payment – including your name, address, bank account, and so on – you will need to contact the federal agency that pays you. Agencies maintain payment records and can update them at your direction. To avoid any possible delays in getting your payments, notify the paying agency immediately following any changes.
Receive payments electronically
GoDirect
Are you still receiving Social Security, VA benefits, or other federal benefits by paper check? If so, you are out of compliance with the law. The U.S. Department of the Treasury requires federal benefit payments to be made electronically – through direct deposit to a bank or credit union account or to the Direct Express® Debit Mastercard®. Enrolling is fast and easy. It’s safer, more secure, and more convenient than getting your payment by check. You must have a bank account to get your payments by direct deposit. Your money will be in your account on time, every time. For help with setting up Direct Deposit for a federal benefit payment, visit GoDirect at https://godirect.gov/ or call one of the following numbers:
1-800-333-1795 (English)
1-800-333-1792 (Español)
Direct Deposit from an Agency
To receive payments from a specific agency by direct deposit, you will need to contact the government agency that pays you. If you need contact information for the paying agency, go to https://www.usa.gov/agency-index. For most agencies, the first step is to fill out the direct deposit enrollment form. Be sure to verify with your bank the routing and account number information that is required. Return the completed form to the paying agency or to your bank.
International Direct Deposit
If you receive Federal benefits, and you live or bank outside the United States, you may still be able to receive your payments by direct deposit. Please contact the federal agency that issues you a payment or benefit for specific instruction. Key benefit issuing agency contact information is listed below under Other Helpful Links.
Also, you can visit GoDirect at https://godirect.gov/gpw/enroll-by-mail/ and scroll down to “International” to learn about enrolling by mail.
Other Helpful Links
Please contact the federal agency that authorized your payment at the numbers listed below:
Social Security Administration
SSA Website 
1-800-772-1213
Internal Revenue Service (IRS)
IRS Website 
1-800-829-1040
Department of Veterans Affairs
VA Website 
1-800-827-1000
Office of Personnel Management
OPM Website 
1-888-767-6738
Railroad Retirement Board
RRB Website 
1-877-772-5772
Defense Finance and Accounting Service
Used for all Department of Defense payments 
DFAS Website 
 
For Federal Program Agencies, Financial Institutions, and Others
 
Get answers to legal questions
If you are with a federal agency, Office of Inspector General, or Law Enforcement group investigating a legal matter about federal payments, contact FDS.customersupport@fiscal.treasury.gov or paymentintegrity@fiscal.treasury.gov.
Get help where fraud is suspected
If you represent a federal program agency or financial institution and have questions or need help with a payment issue where fraud is suspected, please call 1-855-868-0151 or e-mail PFC.CustomerEngagementCenter@fiscal.treasury.gov.
Reclaim payments
If you are a representative of a federal agency and wish to reclaim payments mistakenly sent after the payee's death, submit a claim in Treasury Check Information System (TCIS) for that payment or follow your agency's claim process.
Submit a FOIA request
Visit https://www.fiscal.treasury.gov/foia.html for FOIA requests.
Submit a Congressional inquiry
To submit a Congressional inquiry, e-mail CongressionalInquiries@fiscal.treasury.gov.
Last Updated: June 18, 2026
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