Reviews: Grapevine Post Purchase Survey - Post purchase, NPS & attribution surveys, unlimited responses | Shopify App Store
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Grapevine Post Purchase Survey
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Reviews
(177)
Overall rating
5
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97% of ratings are 5 stars
171
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July 9, 2026
I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive.  I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.
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Daily Bloom
United States
Over 1 year using the app
Union Works Apps replied
July 10, 2026
Thank you so much for your kind review Chris as well as your detailed feedback on our new MCP AI Connection feature. The ability to analyse open-text responses through our AI Connections feature was a natural next step, so we're very pleased that your feedback helped to move that along. If you need anything else, we're here to help.
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July 3, 2026
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
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EDGE Vaping
United Kingdom
8 months using the app
Union Works Apps replied
July 4, 2026
Thank you for taking the time to submit a review and share your experience, it is much appreciated.  It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
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June 24, 2026
Grapevine has been awesome!  Super streamlined workflow for crafting post purchase surveys that aren't invasive or annoying!  We are gathering a ton of useful insight each week that's shaping our actions as a company!  Highly recommend :)
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Keto Brick LLC
United States
10 months using the app
Union Works Apps replied
June 29, 2026
Thank you for your great review of Grapevine Surveys! It's so positive to hear that the survey set-up experience feels streamlined and that displaying surveys and collecting feedback feels natural for your customers. Providing useful insights that drive real decisions is what it's all about.
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June 18, 2026
Very easy set up and install process without any technical requirements and Sam is keen to help if needed. Given us valuable insight into where we are finding our customers and any issues they had during checkout.
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Disturbia
United Kingdom
About 2 months using the app
Union Works Apps replied
June 29, 2026
Thanks for taking the time to leave us a review! We're glad to hear that the setup was smooth and that you're already getting useful attribution and checkout insights. Don't forget to try out our new MCP AI Connector.
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June 2, 2026
Grapevine is a very easy tool to use.  We used it to develop a customer post-purchase survey and connect it to our eCRM/e-mail tools.  Sam and Stu with Grapevine have been very responsive and helpful with onboarding, setup, and QA'ing our effort.  Highly recommend.
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GAT SPORT
United States
22 days using the app
Union Works Apps replied
June 29, 2026
Thank you so much for taking the time to submit your review, it is very much appreciated!
Connecting survey responses through to your eCRM and email tools is a smart use case, it really extends the value of every response you collect.
Glad Sam and Stu could help you to get everything dialled in during onboarding.
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July 15, 2026
Easy to use, good value for money and great customer support
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900.care
France
About 5 years using the app
Union Works Apps replied
July 17, 2026
Thank you for your kind review! It's great to hear that you find the app easy to use and feel that it's good value for money! Anything else you need, you know where to find us.
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March 25, 2026
Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.
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etúHOME
United States
22 days using the app
Union Works Apps replied
March 27, 2026
Thanks for your fantastic feedback! We’re so glad that Grapevine Surveys has been easy to set up and useful in gathering post-purchase insights to help you understand what drives customer purchases and brand discovery. We really appreciate your support.
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July 3, 2026
Best customer service I've experienced so far. the product works perfectly. highly recommended!
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Lali Teva
Israel
17 days using the app
Union Works Apps replied
July 4, 2026
We really appreciate you taking the time to leave a review, thank you! Glad to hear the app is delivering and that our support team is over delivering.  We're always here should you need anything else!
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May 18, 2026
Awesome tool! We have found it very easy to use and to receive valuable insights from our customers to help serve them better.
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RamRods Archery
United States
Almost 2 years using the app
Union Works Apps replied
May 19, 2026
Thank you so much for your kind review! We’re delighted to hear that Grapevine Surveys is delivering meaningful customer insights to better understand your customers. Thanks for being OUR customer ⭐⭐⭐⭐⭐!
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May 6, 2026
Steve has been great! I spent a few hours creating my survey, little did i know i was actually logged out of shoipfy in the background so i was unable to save it. Steve took control though and manually added everything to a fresh one for me. Can't ask for much more than that. He even stepped in and sorted a few layout issues after the survey was complete and published.
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Bolt Base
United Kingdom
1 day using the app
Union Works Apps replied
May 7, 2026
Thanks so much, Iain, we really appreciate your 5 Star review! Glad you're up and running after the initial glitch, it was a pleasure to help.
There are some great questions in your survey, I hope you gain the insights you're looking for.
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