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Apple Support
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32K Ratings
3.9
Age Rating
4+
Years
Category
Utilities
Developer
Apple
Language
EN
+ 29 More
Size
76.6
MB
iPhone, iPad, Apple Vision
Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation.
Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/.  All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.  more
Ratings & Reviews
3.9
out of 5
32K Ratings
Support is good, but current version needs minor fixes
03/30/2024
BBtwentyeight
Apple Support is the best I’ve had in the tech world. They’ve changed over the 10+ years I’ve been a customer both in ways I like and dislike. But this review is strictly about two things: reaffirming Apple’s top tier service, and critique of the current version’s shortcomings. Do not let the 3 star rating confuse you: it’s only due to the current version in contrast to latest iOS features.iOS 17 is the most recent major revision of Apple’s mobile OS I’ve used. It’s introduced privacy features I could have only dreamed about in the past. But unfortunately if you have your security settings hardened, this can stop you from getting support through this app. It’s because the support messages are handled by the Messages app, and not this app. Practically speaking this means I have to loosen security in Messages to use this. Anyone who is intently making good use of these privacy settings are not going to want to compromise. And that’s where I’m at on the matter.Apple’s customer service is wonderful. You can walk into physical stores in any country they have them and get your Apple device serviced without shipping it anywhere. I’ve used this app before and the customer service is comparable despite being remote. I just can’t access that service the way I’m comfortable with right now. Switching support messages to the Apple Support app means I can loosen security settings for just first party support. I’d do that for Apple, but not everyone who messages me.
Support is good, but current version needs minor fixes
03/30/2024
BBtwentyeight
Apple Support is the best I’ve had in the tech world. They’ve changed over the 10+ years I’ve been a customer both in ways I like and dislike. But this review is strictly about two things: reaffirming Apple’s top tier service, and critique of the current version’s shortcomings. Do not let the 3 star rating confuse you: it’s only due to the current version in contrast to latest iOS features.iOS 17 is the most recent major revision of Apple’s mobile OS I’ve used. It’s introduced privacy features I could have only dreamed about in the past. But unfortunately if you have your security settings hardened, this can stop you from getting support through this app. It’s because the support messages are handled by the Messages app, and not this app. Practically speaking this means I have to loosen security in Messages to use this. Anyone who is intently making good use of these privacy settings are not going to want to compromise. And that’s where I’m at on the matter.Apple’s customer service is wonderful. You can walk into physical stores in any country they have them and get your Apple device serviced without shipping it anywhere. I’ve used this app before and the customer service is comparable despite being remote. I just can’t access that service the way I’m comfortable with right now. Switching support messages to the Apple Support app means I can loosen security settings for just first party support. I’d do that for Apple, but not everyone who messages me.
Disney #1 in customer service? Apple may change that with this app alone!
04/17/2018
Traveler92104
I’m a very long time IT guy that hates to write reviews. But, over been around this block many times. Know support inside out from every prospective and when I as a consumer run into the most insane why have they not fixed this yet because as IT I know it is incredibly simple to do so, I stumbled upon this app and thought I’d give it a try. Now I’m not a big supporter of big brother by any means and am comfortable that Apple does every thing they absolutely can to protect my privacy on my iPhone so when this app launched and everything Apple knew about me, my phone, my Apple ID, my devices, and instant live chat, took my question, answered correctly to point me in the right direction in one sentence, any thing else sir, like a transcript...BAM! I’ve tested, reviewed, complained, threw out plenty of support software and revised help desk playbooks designed to appear to be helpful ends up in frustration over the rep completely missing the point or has a difficult time understanding the issue. I know they mean to help but all of us have suffered the effects of something broken maybe simple but it’s just way to hard to deal with horrible product support. And, the bigger the company the worse it gets. So, Apple, my hat is off to you on this one. It is THE best consumer level support software/chat/reference/all in one convenient at the touch of the icon app ever developed. And being Apple, it will be consistent going forward. I have not yet even gone back to open it a second time to really see what is there as so much flashed by when it zoomed to chat that I now really do need to go explore. Thanks Apple, and yes it is horrible we pay a much higher price for Apple devices and for a very good reason. Quality. Disney yes, love you and yes your are number one and will probably always be, but Apple you have number 2 in my book.
Disney #1 in customer service? Apple may change that with this app alone!
04/17/2018
Traveler92104
I’m a very long time IT guy that hates to write reviews. But, over been around this block many times. Know support inside out from every prospective and when I as a consumer run into the most insane why have they not fixed this yet because as IT I know it is incredibly simple to do so, I stumbled upon this app and thought I’d give it a try. Now I’m not a big supporter of big brother by any means and am comfortable that Apple does every thing they absolutely can to protect my privacy on my iPhone so when this app launched and everything Apple knew about me, my phone, my Apple ID, my devices, and instant live chat, took my question, answered correctly to point me in the right direction in one sentence, any thing else sir, like a transcript...BAM! I’ve tested, reviewed, complained, threw out plenty of support software and revised help desk playbooks designed to appear to be helpful ends up in frustration over the rep completely missing the point or has a difficult time understanding the issue. I know they mean to help but all of us have suffered the effects of something broken maybe simple but it’s just way to hard to deal with horrible product support. And, the bigger the company the worse it gets. So, Apple, my hat is off to you on this one. It is THE best consumer level support software/chat/reference/all in one convenient at the touch of the icon app ever developed. And being Apple, it will be consistent going forward. I have not yet even gone back to open it a second time to really see what is there as so much flashed by when it zoomed to chat that I now really do need to go explore. Thanks Apple, and yes it is horrible we pay a much higher price for Apple devices and for a very good reason. Quality. Disney yes, love you and yes your are number one and will probably always be, but Apple you have number 2 in my book.
A Waste Of $3,000
05/29/2022
zoeewith2es
I purchased a 2020 Macbook Pro 16” Laptop last year for a total price of $3,000. I bought the device off the website, I bought it brand new, and I even spent $300 on the Warranty. 1 year later, my laptop screen breaks. I took my laptop into a store to get it repaired in May, an Apple certified store. That $300 warranty may have covered the costs, but it’s definitely NOT worth the purchase of this computer. I bought this computer for school, for music, and when I was purchasing it I thought I was making an investment. The moment anything goes wrong whatsoever, Apple refuses to help you. And on top of that, I have now learned that I won’t be able to even GET the new screen in UNTIL SEPTEMBER. So this computer that I already paid $3000 for, I already spent $300 on a warranty, can’t be used until SEPTEMBER. Because all of their current screens are going towards new models, instead of assisting loyal customers, Apple is more concerned with drawing in new ones. If I pay $300 for your warranty then I would hope that it would at least be somewhat efficient. That the $300 wouldn’t go to waste, but it is. This is by far the most frustrated I’ve been and everyone I talk to with Apple support is telling me that it’ll just be quicker to buy a new computer. Not everyone has the money for that, and the amount of time I’ve put into this current one will be completely wasted. I’m sick and tired of trying with this company, and I’m sick and tired of paying. If you want to keep customers, try to help them.
A Waste Of $3,000
05/29/2022
zoeewith2es
I purchased a 2020 Macbook Pro 16” Laptop last year for a total price of $3,000. I bought the device off the website, I bought it brand new, and I even spent $300 on the Warranty. 1 year later, my laptop screen breaks. I took my laptop into a store to get it repaired in May, an Apple certified store. That $300 warranty may have covered the costs, but it’s definitely NOT worth the purchase of this computer. I bought this computer for school, for music, and when I was purchasing it I thought I was making an investment. The moment anything goes wrong whatsoever, Apple refuses to help you. And on top of that, I have now learned that I won’t be able to even GET the new screen in UNTIL SEPTEMBER. So this computer that I already paid $3000 for, I already spent $300 on a warranty, can’t be used until SEPTEMBER. Because all of their current screens are going towards new models, instead of assisting loyal customers, Apple is more concerned with drawing in new ones. If I pay $300 for your warranty then I would hope that it would at least be somewhat efficient. That the $300 wouldn’t go to waste, but it is. This is by far the most frustrated I’ve been and everyone I talk to with Apple support is telling me that it’ll just be quicker to buy a new computer. Not everyone has the money for that, and the amount of time I’ve put into this current one will be completely wasted. I’m sick and tired of trying with this company, and I’m sick and tired of paying. If you want to keep customers, try to help them.
No Valid Answer - Support No Help
06/03/2022
FIX THIS !!!'
iPhone home app has been deleted from phone and has never been used. Although, this is the case the Home app still appears in iCloud settings, and Homekit (never used) is listed in the Privacy menu. Home control has been disabled under Face ID & Passcode but when the phone is reset, restarted and Apple ID password changed it continues to Enable. Why? Why? Why? When Home Control is ghost enabled problems occur; dropped/disconnected calls, app passwords changed, iPhone backups not initiated by me, to name a few. Wait let me back track how did I discover that Home Control was 'ghost' enabling? While working with a Apple Tech via remote who saw it happen. Wth??? Yes! So, the phone was factory reset. A new Sim installed. The problem did not stop. It starts right back after a slight reprieve. I questioned whether it was possible that someone STALKER fraudulently, with stolen information, added the device to their family account as an "under age device" by fooling the cellular provider, or illegally accessing the phone and sending a share request (within Find My or iMessage?) to themselves as the administrator. Allowing them to gain access by claiming the phone belongs to a child negating a factory reset. Falsely adding the phone with stolen information to a 'Developer' account. Somehow this is occurring. Apparently the Apple iPhone is hackable. Even if the company refuses to admit it. No Valid Answer BTW, I only own an iPhone, AirPods Pro and no other accessories. Pretty low tech.
No Valid Answer - Support No Help
06/03/2022
FIX THIS !!!'
iPhone home app has been deleted from phone and has never been used. Although, this is the case the Home app still appears in iCloud settings, and Homekit (never used) is listed in the Privacy menu. Home control has been disabled under Face ID & Passcode but when the phone is reset, restarted and Apple ID password changed it continues to Enable. Why? Why? Why? When Home Control is ghost enabled problems occur; dropped/disconnected calls, app passwords changed, iPhone backups not initiated by me, to name a few. Wait let me back track how did I discover that Home Control was 'ghost' enabling? While working with a Apple Tech via remote who saw it happen. Wth??? Yes! So, the phone was factory reset. A new Sim installed. The problem did not stop. It starts right back after a slight reprieve. I questioned whether it was possible that someone STALKER fraudulently, with stolen information, added the device to their family account as an "under age device" by fooling the cellular provider, or illegally accessing the phone and sending a share request (within Find My or iMessage?) to themselves as the administrator. Allowing them to gain access by claiming the phone belongs to a child negating a factory reset. Falsely adding the phone with stolen information to a 'Developer' account. Somehow this is occurring. Apparently the Apple iPhone is hackable. Even if the company refuses to admit it. No Valid Answer BTW, I only own an iPhone, AirPods Pro and no other accessories. Pretty low tech.
What’s New
Version History
• Performance enhancements and bug fixes
5.15.1 3d ago
• Performance enhancements and bug fixes
5.15 Jul 1
• Performance enhancements and bug fixes
5.14 Jun 9
• Performance enhancements and bug fixes
5.13.1 May 1
• Performance enhancements and bug fixes
5.13 Apr 30
• Performance enhancements and bug fixes
5.12.2 Mar 31
• Performance enhancements and bug fixes
5.12.1 Feb 25
• Performance enhancements and bug fixes
5.12 Feb 3
• Performance enhancements and bug fixes
Introduced in Version 5.11:
• Added support for iOS 26, including Liquid Glass
• Updated app icon with a layered design
5.11.3 12/10/2025
• Performance enhancements and bug fixes
Introduced in Version 5.11:
• Added support for iOS 26, including Liquid Glass
• Updated app icon with a layered design
5.11.2 11/19/2025
• Performance enhancements and bug fixes
Introduced in Version 5.11:
• Added support for iOS 26, including Liquid Glass
• Updated app icon with a layered design
5.11.1 11/17/2025
• Added support for iOS 26, including Liquid Glass
• Updated app icon with a layered design
• Performance enhancements and bug fixes
5.11 10/06/2025
• Performance enhancements and bug fixes
5.10 08/28/2025
• Performance enhancements and bug fixes
5.9.1 07/15/2025
• Performance enhancements and bug fixes
5.9 07/08/2025
• Performance enhancements and bug fixes
5.8.1 05/22/2025
• Performance enhancements and bug fixes
5.8 04/15/2025
• Performance enhancements and bug fixes
5.7 02/10/2025
• Performance enhancements and bug fixes
5.6.1 11/13/2024
• Performance enhancements and bug fixes
5.6 10/02/2024
• Performance enhancements and bug fixes
5.5.1 08/22/2024
• Performance enhancements and bug fixes
5.5 08/05/2024
• Performance enhancements and bug fixes
5.4.1 06/20/2024
• Performance enhancements and bug fixes
5.4 06/03/2024
• Performance enhancements and bug fixes
5.3.2 03/06/2024
• Performance enhancements and bug fixes   more
Version 5.15.1 3d ago
App Privacy
App Privacy
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the   developer’s privacy policy  .
Learn how the developer lets you   manage your privacy choices  .
To help you better understand the developer’s responses, see   Privacy Definitions and Examples  .
Privacy practices may vary, for example, based on the features you use or your age.   Learn More
Data Linked to You
The following data, which may be collected and linked to your identity, may be used for the following purposes:  Developer’s Advertising or Marketing
Identifiers
Device ID  Analytics
Location
Coarse Location
User Content
Customer Support  Product Personalization
Financial Info
Payment Info
Location
Precise Location
Contact Info
Physical Address
Identifiers
User ID
Device ID  App Functionality
Financial Info
Payment Info
Location
Precise Location
Coarse Location
Contact Info
Physical Address
Email Address
Name
Phone Number
Other User Contact Info
User Content
Customer Support
Identifiers
User ID
Device ID
Data Not Linked to You
The following data, which may be collected but is not linked to your identity, may be used for the following purposes:  Analytics
Search History
Search History
Usage Data
Product Interaction
Diagnostics
Crash Data
Performance Data
Other Data
Other Data Types  Product Personalization
Other Data
Other Data Types  App Functionality
Search History
Search History
Usage Data
Product Interaction
Diagnostics
Crash Data
Performance Data
Other Data
Other Data Types
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the   developer’s privacy policy  .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Search History
Usage Data
Diagnostics
Other Data
Privacy practices may vary, for example, based on the features you use or your age.   Learn More
Accessibility
Accessibility
The developer, Apple, indicated that this app supports the following accessibility features to help make common tasks in the app faster and easier to complete.   Learn More
For more information, visit the developer’s   accessibility website  .
VoiceOver Navigate and explore the app using gestures, braille, and speech output.
Voice Control Navigate and interact with the app using your voice to tap, swipe, type, and more.
Larger Text Increase the text size in the app to 200% or more.
Dark Interface Apply a dark color scheme to the screens, menus, and controls to reduce eye strain.
Differentiate Without Color Alone Use shapes or text, in addition to or instead of color, to distinguish key information.
Sufficient Contrast Increase or adjust the contrast between text or iconography and background.
Captions Display the dialogue and relevant sounds of video or audio-only content with text, usually time-synchronized.
The developer indicated that this app supports the following accessibility features.   Learn More
Supported Features
VoiceOver
Voice Control
Larger Text
Dark Interface
Differentiate Without Color Alone
Sufficient Contrast
Captions
For more information, visit the developer’s   accessibility website  .
Information
Seller
Apple Inc.
Size
76.6 MB
Category
Utilities
Compatibility Requires iOS 18.0 or later.
iPhone
Requires iOS 18.0 or later.
iPad
Requires iPadOS 18.0 or later.
Apple Vision
Requires visionOS 2.0 or later.
Languages English and 29 more
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Age Rating 4+
4+
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